For global enterprises, managing a large, dispersed workforce is no small feat. Efficient communication and easy access to resources are necessities. An outdated employee portal can lead to inefficiencies, decreased productivity, and employee dissatisfaction, especially in an organization with hundreds of thousands of employees.
The world’s largest coffeehouse chain, celebrated for its top-tier customer service and digital innovation, faced this very challenge. With over 350,000 employees across 18,000 stores, they needed a solution that would better connect internal teams and make their day-to-day easier.
Content Bloom was brought in to create a next-generation employee portal designed to streamline HR functions, provide on-the-job support, and enhance overall productivity and satisfaction. Our goal was to ensure employees had immediate access to the information and tools they needed, ultimately leading to improved business outcomes and operational efficiency.
With a vast network of stores and employees, our client needed an efficient, user-friendly employee portal. The existing system relied heavily on a telephone helpdesk, leading to long wait times and inefficiencies. The new portal needed to address challenges around:
The success of an employee portal relies on increased productivity, greater employee satisfaction, and an individual’s awareness of company information. Upon launch to a small subset of stores, the system was immediately adopted because it delivered on its promise of ease-of-use and provided simple access to information. The initial feedback was so overwhelmingly positive that the employee portal was rolled out to all stores across North America, with plans to expand globally.